Refund policy

Last updated: February 22, 2026

At Aalsidotco, we want you to love what you purchase. If you are not completely satisfied with your order, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be made within 7 days of receiving the order.

  • The item must be unused, unworn, unwashed, and in its original condition.

  • The item must include original tags, packaging, and accessories.

  • A valid proof of purchase or order confirmation is required.

Items that do not meet these conditions may not be eligible for return.

2. How to Request a Return

To initiate a return, please contact us at aalsidotco@gmail.com with:

  • Your order number

  • Reason for return

  • Photos of the product (if damaged or defective)

Our support team will review your request and provide instructions for the return process.

3. Return Shipping

  • Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect.

  • Shipping charges paid during checkout are generally non-refundable.

  • We recommend using a trackable shipping service when returning items.

4. Refund Process

Once we receive and inspect the returned item:

  1. Your return will be reviewed to ensure it meets eligibility requirements.

  2. If approved, your refund will be initiated.

Refunds will be issued to the original payment method within 5-6 days

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges

We offer exchanges for:

  • Size issues

  • Damaged or defective items

  • Incorrect products received

To request an exchange, please contact us within 7 days of receiving your order at aalsidotco@gmail.com.

Exchange requests are subject to product availability.

6. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect:

  1. Contact us within 5 Days of delivery.

  2. Provide photos showing the issue.

  3. Our team will arrange a replacement, exchange, or refund as applicable.

We will cover return shipping costs for verified defective or incorrect items.

7. Non-Returnable Items

The following items may not be eligible for return:

  • Items marked as Final Sale or Non-Returnable

  • Products that have been used, washed, or altered

  • Items returned without original tags or packaging

  • Gift cards or promotional items

8. Order Cancellation

Orders may be canceled only if they have not yet been processed or shipped. To request a cancellation, please contact us immediately at aalsidotco@gmail.com.

9. Contact Us

If you have any questions about returns or refunds, please reach out to us:

Aalsidotco
Email: aalsidotco@gmail.com
Support Hours: 9:00am - 9:00pm (IST)